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FAQs, shipping, returns, warranty, privacy, and terms. If you can't find what you need, WhatsApp us at +91 70225 26509.

FAQs Shipping Returns & Warranty Privacy Terms

Frequently asked questions

Is Cash on Delivery available on all products?
Yes — COD is enabled on every drone, accessory and bundle on our site. You inspect the drone first, then pay in cash or by bank transfer. Our logistics partner collects payment at delivery.
Does DroneCentral offer genuine DJI drones with warranty?
Yes. Every drone we ship is genuine and sourced through official channels, with full manufacturer warranty plus DroneCentral's 48-hour repair support (Drone ER).
How long does shipping take across India?
We dispatch from Bengaluru within 24–48 hours of order confirmation. Delivery takes 2–4 business days across metros, and 4–7 business days for remote locations. All shipping is free.
Do I need a DGCA license to fly these drones?
Yes — in India, commercial drone operation above 250 g requires DGCA Remote Pilot Certification (RPC). DroneCentral Academy runs a 7-day RPC course with a 94% pass rate. See our training page.
What if my drone needs repair?
That's what Drone ER is for. WhatsApp us a photo + short video of the issue; we dispatch a reverse pickup, diagnose in 4 hours, and most enterprise airframes are flight-ready within 48–72 hours. Details on the Drone ER page.
Can I get GST input credit on my order?
Yes — add your company GSTIN at checkout and we'll issue a B2B tax invoice. Input credit is available on all DroneCentral orders for registered businesses.
Do you ship outside India?
Not currently. DroneCentral ships pan-India only. For cross-border requirements, contact partners@dronecentral.in.
What if I need help choosing the right drone?
Take our 90-second drone matcher on the homepage, or just WhatsApp us — our team spends 15 minutes understanding your mission and recommends the right airframe + payload + training path.

Shipping policy

Free shipping across India. All orders ship free via our logistics partners (Blue Dart, Delhivery, DTDC). We insure every shipment for its full invoice value.

Dispatch time

  • Orders confirmed before 2pm IST ship the same day.
  • Larger bundles (Matrice 350, Agras series) may need 24–48 hours for export-pack certification.
  • You receive a tracking SMS + email the moment your order ships.

Delivery time

  • Metro cities: 2–3 business days
  • Tier 2/3: 3–5 business days
  • Remote / hill stations: 5–7 business days

COD collection

Our partner collects the full order value in cash, card, UPI, or bank transfer at the time of delivery. You may inspect the drone before paying.

Returns & warranty

7-day DOA (Dead on Arrival) guarantee

If your drone doesn't power up, has a factory defect, or is damaged in transit, report it within 7 days. We'll collect it at our cost and replace or refund in full.

Manufacturer warranty

Every drone carries the manufacturer's standard warranty — 12 months for DJI and Autel airframes, 6 months for batteries. DroneCentral is the first point of contact for all warranty claims.

DroneCentral 48-hr repair SLA

Beyond warranty, our Drone ER service repairs any drone we've sold — genuine parts, flight-verified, 48–72 hour turnaround. Enterprise AMC contracts available.

Non-returnable items

Used batteries, opened spare parts, used spray chemicals, and customized bundles cannot be returned unless defective.

Privacy policy

Last updated: April 2026.

DroneCentral ("we", "us") collects the minimum information required to process your order and improve your shopping experience. We never sell or rent your personal data.

What we collect

  • Order details: name, phone, email, delivery address, pincode, GSTIN (if provided).
  • Technical: IP address, browser type, pages viewed (via standard analytics).
  • Marketing: email / phone only if you consent to receive updates.

How we use it

  • To process, deliver and support your order.
  • To issue tax invoices and comply with Indian tax law.
  • To contact you about order status via SMS, email, WhatsApp.

Who we share it with

Only with our shipping, payments and tax compliance partners — and only the data required to fulfil your order. We do not share your data with third-party marketers.

Your rights

Email privacy@dronecentral.in to request deletion or a copy of the data we hold about you.

Terms & conditions

By placing an order, you agree to these terms:

  1. All prices are in INR and include applicable taxes unless stated otherwise.
  2. Orders are confirmed only after our team reaches you by phone — usually within 2 business hours.
  3. Drones above 250 g may only be operated in India by a DGCA-certified Remote Pilot. You are responsible for ensuring you have the correct license and airspace clearance before flying.
  4. DroneCentral is not liable for misuse of drones, regulatory violations by the operator, or indirect / consequential damages.
  5. Any dispute is subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka, India.

For the full legal text, email legal@dronecentral.in.

Still stuck?

Our team answers every WhatsApp within 15 minutes during business hours.

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